Maxuvo

Support

How can we help?

Answers to common questions are below. If you're stuck, write or call. A real person reads every message.

When you write, tell us the email address on your account and what kind of phone you use. Please never send passwords, sign-in codes, Social Security numbers or full account numbers. We will never ask for them.

Signing in

My sign-in code hasn't arrived

Codes usually arrive within a minute. Check your spam or junk folder, then choose "Send a new code" on the code screen once its countdown ends. If the app says the email couldn't be delivered, check the address for typos and choose "Change email".

I forgot my password

On the sign-in screen, choose "Forgot password?". We'll email you a code; enter it with your new password and you're signed in.

Why is Maxuvo asking for a code on a new phone?

Maxuvo ties your account to the phones you use. The first time you sign in on a new phone, or if a sign-in looks unusual, we email you a code to make sure it's you.

Face ID or fingerprint stopped working

Choose "Use password" on the lock screen. You can turn biometric unlock off and on again in Settings → Security.

I lost my phone

Sign in on another phone, open Settings → Devices signed in and sign the lost phone out. If you can't sign in, email us from the address on your account.

Your plan

The plan says something is missing

The plan needs a few answers before it can be worked out. The message shows what's missing and links to the screen where you can add it.

Does Maxuvo move money for me?

No. Maxuvo shows how much could go to each account this month. You make each transfer yourself, then mark the line done or skip it.

A lesson has a mistake

Thank you for spotting it. Open the lesson and choose "Report an error", or email us with the lesson's title.

Is the plan financial advice?

No. Maxuvo is general education, not financial, tax or legal advice. Read what Maxuvo is and isn't.

Your account and data

How do I change my name or email?

To change your name, go to Settings and choose "Change name". To change your email address, write to support@maxuvo.com from the address on your account, and tell us the new one.

How do I update my income, spending or debts?

Go to Settings → Your money. You can change your filing status and residency, each job (or add another one), and your monthly spending. For a debt or account, open it in the Accounts tab to update what you owe, its interest rate and minimum, or its name. Your plan is rebuilt with the new numbers.

How do I export my data?

Go to Settings → Export my data. You'll be asked to confirm it's you first.

How does Maxuvo protect my information?

Read our Privacy Policy. In short: no bank connection, no Social Security numbers, encryption for sensitive data, and we never sell your information.

Subscriptions and billing

Premium isn't on sale yet. When it is, it will be billed by the App Store or Google Play, and you will manage or cancel it in your Apple or Google account settings.

Delete your account

You can delete your Maxuvo account and its data at any time.

In the app

  1. Open Maxuvo and go to Settings.
  2. Choose Delete my account.
  3. Confirm with Face ID, fingerprint or your password.

Without the app

Email support@maxuvo.com from the address on your account with the subject "Delete my account". We'll confirm it's you, then delete it.

Deleting removes your profile, plan, accounts, budget, goals and settings from our live systems right away, and destroys the key that encrypts your data, so backup copies can't be read. Backups expire within 30 days. Security logs are kept without your name or email. A Premium subscription is separate: cancel it in your App Store or Google Play settings.